Refund and Returns Policy

Effective Date: 1/2/2025

At loomjoyz, we strive to provide high-quality, pumpkin-themed handmade fabric goods that you’ll love. If for any reason you’re not satisfied with your purchase, our Refunds & Returns Policy ensures a hassle-free experience. This policy is applicable for 30 days from the date of purchase.

1. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The item is unused, unworn, and in its original condition.
  • The item is in its original packaging, including all tags, labels, and accessories.
  • Proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items:
The following items cannot be returned:

  • Custom or personalized orders.
  • Sale or clearance items.
  • Items that show signs of wear, damage, or alteration after delivery.

2. How to Initiate a Return

To start the return process:

  1. Contact Us: Email [email protected] or call +16102458471 within 30 days of receiving your item. Provide your order number and reason for return.
  2. Approval: Once your return request is approved, you will receive detailed instructions, including a return address.
  3. Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items). We recommend using a trackable shipping method for your protection.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within +16102458471 business days.
  • The refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.

Shipping Fees:
Original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at [email protected].

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Include the following in your email:

  • A photo of the damaged or defective item.
  • A description of the issue.
    We will provide a replacement or issue a full refund, including any shipping fees incurred.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check your bank or credit card account.
  • Contact your payment provider, as processing times may vary.
  • If you’ve done this and still haven’t received your refund, contact us at [email protected].

7. Contact Us

For questions or concerns regarding this Refunds & Returns Policy, contact us at:

  • Email: [email protected]
  • Address: 24300 US-31, Jemison, AL 35085, USA
  • Phone: +16102458471

By making a purchase, you acknowledge that you have read and agree to this Refunds & Returns Policy.

Let me know if you need further adjustments or additional details!